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Xanterra Travel Collection Retail Associate - Grand Canyon Trading Post - Tusayan, AZ in Grand Canyon, Arizona


Provides superior customer service using good communication skills to handle the retail purchases in The Grand Canyon Trading Post gift shop. An unattached retail location connected with The Grand Hotel in Tusayan, AZ.

Full time- Year around position.


  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Provides superior customer service and uses good communication skills.

  • Handles the sale of retail purchases in the gift shop.

  • Performs cashiering duties properly, recording the sales in the register accurately and following correct accounting procedures.

  • Assists whenever necessary in keeping the sales floor and stock room clean and organized; includes sweeping, vacuuming, dusting, polishing, mopping and trash removal.

  • Keeps merchandise stocked.

  • Assists Manager with inventory control, ordering, receiving and merchandise display.

  • Maintains effective cooperation with Managers and other co-workers.

  • Maintains a well-groomed, clean, and neat appearance.

  • Functions with flexibility and courteous behavior in a high traffic season retail operation.

  • Acquires and demonstrates a basic knowledge of product information when used as part of a professional sales approach.

  • Works with a minimum of supervision and maintain excellent attendance and punctuality.

  • Show an awareness of inventory control through efficient management of assigned merchandise sections, with attention to pilferage protection

  • Is knowledgeable of the Park and surrounding areas.

  • Other duties assigned.


Preferred Qualifications:

  • Knowledge of Grand Canyon National Park and surrounding areas.

  • Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately and maintaining proper sales records and reports.

    Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed direction).

  • Attention to Detail skills (minimize the risk of error).

  • Communication skills (provide clear instructions/directions).

  • Reasoning skills (problem solving and troubleshooting skills).

  • Multi-tasking and prioritization skills.

  • Basic math skills.

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries

  • Work safely to ensure company equipment is secure.

  • Wear protective equipment as required by the job duties.

  • Complete required training programs.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

    While performing the duties of this job, the employee is:

  • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, reaching outward and using wrist motion.

  • Reaching above shoulder, bending, lift or carry up to 20 lbs.

  • Occasionally sit, climb, crawl, squat or kneel, lift/carry and push or pull up to 50lbs.

  • Will be required to stand long periods of time and to occasionally walk up flights of stairs.

    Environmental Commitment:

    As a Xanterra Tusayan Trading Post employee, you have a responsibility to protect the environment. While on duty, you are to comply with all environmental regulations and policies, prevent pollution of the environment, reduce waste and recycle.

    EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.