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Xanterra Travel Collection Houseperson- The Grand Hotel Tusayan, AZ in Grand Canyon, Arizona

Overview

The Houseperson is responsible for keeping the general appearance of the facility in clean, functional working order. This also includes being accessible to customers and guests by providing the best customer service experience possible.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Responsible for checking to see that all keys are functioning properly. If keys need to be replaced, he or she cuts replacement keys.

  • Responsible for checking and making sure telephones are connected and working properly.

  • Assists Housekeeping Department with the cleaning with the overall cleanliness of the Hotel (the hotel lobby, hallways and lobby restrooms).

  • Performs maintenance for the hot tub and other small maintenance jobs when the general maintenance staff is not available.

  • Assists with Bell Staff duties as needed.

  • Responsible for running general office errands for the staff as needed.

  • Assists Food and Beverage and/or Housekeeping staff with setting up special events, meeting rooms and banquets.

  • Keeps the break room, changing rooms and employee restrooms clean and stocked.

  • Per guest request, the Houseperson delivers hair dryers, ironing boards and irons.

  • Responsible for checking and restocking cleaning and general supplies.

  • Exhibits superb customer service skills, always greets and responds to guests in a kind and courteous way.

  • Other duties as assigned.

Qualifications

Preferred Qualifications:

  • Knowledge of rooms and hotel layout The Grand Hotel property, including general knowledge of available services with the ability to convey information to the guests.

  • Previous experience in a housekeeping or custodial position.

    Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.

  • Communication skills (provide clear instructions/directions)

  • Reasoning skills (problem solving and troubleshooting skills)

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries

  • Work safely to ensure company equipment is secure.

  • Exposure to hazardous materials, including bio-hazard and cleaning chemicals.

  • Wear protective equipment as required by the job duties.

  • Completes required training as it pertains to the assigned role.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

    While performing the duties of this job, the employee is:

  • Constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping and carrying, lifting, pushing, and pulling items weighing up to 75lbs and constantly pushing loaded cart weighing up to 300lbs

  • Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.

  • Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.

  • Will be required to stand and walk for long periods of time and to occasionally walk on uneven surfaces.

    EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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