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Xanterra Travel Collection Housekeeping Supervisor in GRAND CANYON, Arizona

Overview

Join our Lodging team at Grand Canyon National Park! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? We operate and maintain 522 guest rooms, 11 guest cabins and 20 bunks in dorms. As one of the Seven Natural Wonders of the World, The Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top notch hospitality.

JOB SUMMARY: Support Unit Housekeeper in daily operations, to include room inspection, deep cleaning, opening duties and staff supervision. Ensure cleanliness and guest service standards are consistently maintained.

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees.

Responsibilities

  • Support Unit Housekeeper with daily operations, and manage housekeeping functions of lodging unit to established standards during Unit Housekeeper’s absence.

  • Inspect daily, entire assigned section (guest rooms, linen rooms, hallways, grounds etc.) to ensure cleanliness, safety and proper condition to meet or exceed departmental and company standards.

  • Perform deep cleaning tasks monthly or as assigned in guest rooms and adhere to scheduled bed linen washing and carpet cleaning schedules.

  • Perform opening duties for Rooms Department/Housekeeping as assigned.

  • Report condition and status of guest rooms to desk in efficient and timely manner.

  • Maintain and uphold all company policies, assist in the development of assigned employees through training and performance enhancement.

  • In the absence of the Unit Housekeeper, lead and manage housekeeping staffs’ performance including training/coaching and corrective actions when needed. Handle administrative duties including writing schedules, maintaining daily email communication, follow up on guest complaints, safety issues, and maintain employees’ files/paperwork and report to Unit Housekeeper and the Rooms office.

  • Control keys, master and guest room keys, and maintain security of all guest rooms, both occupied and unoccupied.

  • Enforce safety regulations, precautions, and information to provide a safe working atmosphere for self and employees assigned.

  • Communicate effectively with Unit Housekeeper, Rooms Office staff, Front Desk, maintenance, Porter staff, Laundry staff and other departments and guests.

  • Maintain a courteous and helpful behavior towards guests and fellow employees. Exercise tact and discretion at all times while on duty.

  • Participate in established programs designed to further professional growth and development.

  • Assume duties of a GRA when necessary and be able to effectively carry out duties of any assigned inspector shift.

  • Adhere to all Xanterra South Rim and NPS lost and found procedures.

  • Adhere to all safety, risk management and environmental policies in performing tasks, including wearing required personal protective equipment.

  • Assist with scheduled inventories for linens, amenities & cleaning supplies.

  • Ability to communicate with a 2-way device with ear piece at all times while on duty.

  • Perform other duties as assigned.

Qualifications

  • Previous lodging inspector or other housekeeping experience.

  • Supervisory experience preferred, with demonstrated ability to direct, supervise and maintain morale among staff. .

  • Ability to effectively listen to, understand and respond to concerns raised by employees or guests

  • Effective written and verbal communication skills and basic computer skills.

  • Able to meet all physical requirements of the job, which include repetitive motion of all extremities and the back including continual kneeling, bending, twisting, lifting, pushing and long periods of standing/walking.

  • Ability to maintain high quality of work & high energy while take more than 15,000-20,000 steps per work day at an elevation of 7,000 ft.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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