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Xanterra Travel Collection Front Desk Supervisor- The Grand Hotel Tusayan, AZ in Grand Canyon, Arizona

Overview

The Front Desk Supervisor resolves guest problems to the best of their ability calling on your direct reports when necessary, assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff, and is responsible for performing all functions and responsibilities of a Guest Service Agent and Night Audit when needed.

Responsibilities

  • Fully understand and support Xanterra Mission Statement and Core Values.

  • Assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff. Use GSA Training Manual and turn in all appropriate training documentation to H.R.

  • All functions and responsibilities of a Guest Service Agent and Night Audit when needed.

  • Assist in monitoring and evaluating performance of all Front desk Staff.

  • Assist Front Desk Manager and/or Assistant Front Desk Manager in having schedules posted on time.

  • Assist Front Desk Manager and/or Assistant Front Desk Manager in managing labor according to schedule and business levels.

  • Enforce adherence to lodge standards of appearance and conduct.

  • Under direction of the Front Desk Manager and/or Assistant Front Desk Manager assists in resolving conflicts & administering consistent disciplinary action when necessary

  • Resolve guest problems to the best of your ability calling on your direct reports when necessary. Never leave a guest unsatisfied.

  • Assist Front Desk Manager and/or Assistant Front Desk Manager in maintaining stocks of front desk office supplies, registration cards, room keys.

  • Responsible for the accurate & timely completion of all reports i.e. accident, etc.

  • Knowledgeable in handling all group tours

  • Respond to all audits and accounting requests in a timely fashion.

  • On occasion individuals may be asked to perform functions of a higher or lower skill level.

  • In the absence of the Front Desk Manager and/or Assistant Front Desk Manager, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.

  • Other duties as assigned.

Qualifications

Minimum Qualifications:

  • One-year management or lead experience preferably in guest service setting.

    Preferred Qualifications:

  • Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (Knowledge of Opera desired).

    Basic Competencies:
  • High level of professionalism and communication skills (provide clear instructions/directions).

  • Verbal comprehension (Understand oral and written communications, follow detailed direction).

  • Attention to Detail skills (minimize the risk of error).

  • Reasoning skills (problem solving and troubleshooting skills).

  • Multi-tasking and prioritization skills.

  • Basic computer skills.

    Employment Conditions:

  • Work safely to prevent on the job accidents and injuries

  • Work safely to ensure company equipment is secure.

  • Wear protective equipment as required by the job duties.

  • Complete required training programs.

  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

    Physical Requirements:

  • While performing the duties of this job, the employee is:

  • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.

  • Frequently walk and lift or carry up to 10 lbs.

  • Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.

  • Will be required to stand long periods of time and to occasionally walk up flights of stairs.

    Environmental Commitment:

    As a Xanterra Tusayan employee, you have a responsibility to protect the environment. While on duty, you are to comply with all environmental regulations and policies, prevent pollution of the environment, reduce waste and recycle.

    EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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