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Xanterra Travel Collection Assistant Restaurant Manager in GRAND CANYON, Arizona

Overview

Enthusiastic about crafting an extraordinary dining experience? Grand Canyon National Park Lodges is looking for individuals who will create or serve an incredible culinary experience for our guests. Discover one beautiful adventure. Live. Work. Explore. One of the Seven Natural Wonders of the World, you will discover the secrets of the inner canyon, the slick rock plateaus and the heavily forested rim country.

JOB SUMMARY: Manage all restaurant operations to include staff supervision, guest service, training and administrative duties. Provide oversight of dining room, kitchen, bar, auxiliary service areas, day tours and special functions.

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for full time employees.

Responsibilities

  • Responsible for front of the house service flow among all assigned unit operations. Utilize floor management software program for all dining periods. Actively manage floor activity during peak periods.

  • Participates in the training of all new and promoted front-of-house employees and maintains server standards set for that unit during all shifts.

  • Assists in scheduling front of the house employees while maintaining labor costs within plan.

  • Maintain an effective floor management program with all day tours, special events, and special guest requests according to instructions from Sales Department and Restaurant Manager.

  • Interacts with guest concerns, requests and suggestions. Table touches with every re-fired entree.

  • Performs administrative and payroll duties and maintain effective communication through daily journal and email.

  • Participates with monthly inventory following accounting protocols.

  • Helps achieve and maintain highest possible scores on health inspections, NPS concession inspections and guest comment cards.

  • Checks side work completion prior to opening and before closing.

  • Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Executive Management as necessary. Ensure that Human Resources management approves any discharges.

  • Ensure that assigned staff is adhering to risk management procedures, including wearing personal protective equipment, MSDS location and comprehension, ergonomics and slip and fall.

  • Performs other duties as assigned.

Qualifications

  • Two years supervisory experience in Food & Beverage front-of-house operations.

  • Ability to supervise others, especially front of the house and/or entry level employees.

  • Effective oral and written communications skills.

  • Experience with POS systems, Word and computerized spreadsheets helpful.

  • Basic budget knowledge.

  • Customer service experience in high volume food & beverage operations.

  • Cash Handling experience.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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