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Xanterra Travel Collection Activities Desk Assistant Manager in GRAND CANYON, Arizona

Overview

Join our team at Grand Canyon National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Grand Canyon National Park, you will get all three! No matter what your jobs is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, The Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top notch hospitality.

JOB SUMMARY: Assist with the oversight and operations of the Activities Desks at the Bright Angel and Maswik Lodges, setting the standard for desk organization, function and quality guest service.

As our employee, you receive extremely affordable employee housing, discounted meals, employee discounts to explore other Xanterra properties and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Grand Canyon National Park, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth!

Responsibilities

  • Assist all guests, internal and external in a polite and professional manner.

  • Provide daily supervision and evaluate the job performance of the Activities Desk Agents and Lead Clerks.

  • As needed, assist with scheduling the desk staff at the Maswik and Bright Angel Lodges, to provide adequate coverage according to business demands and in an effort to establish an efficient and economical operation.

  • Assist with the training of new employees as well as on-going training that is needed for the desk staff to promote professional growth.

  • Support and coach the staff to ensure they provide consistent and a high level of service to our guests, both internal and external.

  • Assist the Activities Desk Manager as requested on the review process for the assigned staff.

  • Use discretion and professionalism when handling employee related issues and administer positive recognition or corrective action as necessary.

  • Work closely with the staff in the Central Reservations office, the livery, Phantom Ranch and the tour bus operations to ensure the proper and correct inventory levels are maintained and the maximum revenue potential is achieved.

  • Maintain open and honest communication with the department director, the desk staff, your peers and the staff in the related areas.

  • Monitor cash flow and credit card operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies as they occur.

  • Ensure that assigned staff is adhering to all Xanterra South Rim, Risk Management and Environmental policies and procedures.

  • Use a sense of discretion and professionalism when working with our guests, handling complaints, making reasonable adjustments to guest accounts when warranted.

  • Assist as needed in the development of the annual financial plan and the monthly P&L variance report.

  • Other duties as assigned.

Qualifications

  • Possess sufficient experience and technical expertise in all functions of a front office operation.

  • Experience with Opera front office software.

  • Ability to train new personnel and maintain an ongoing training program.

  • Ability to work with a diverse employee base and guest clientele in a variety of situations.

  • One to three year’s management experience preferably in guest service setting preferred.

  • Strong written and oral communication skills.

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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