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CSAA Insurance Group, a AAA Insurer Recruiter in Glendale, Arizona

Are you a Recruiter that’s passionate about finding amazing talent for your hiring managers? Are you looking for a caring company that is committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, a AAA insurer, in our Glendale office.

While we’ve been named a ‘best place to work,’ our proudest accomplishment comes from serving nearly 17 million AAA members. Through our commitment to service, growth and our people, CSAA Insurance Group will create AAA members for life by fulfilling our promise to be there when they need us.

As a member of this team, you will develop job hiring profiles for Claims and Service for high volume (front-line) and specialty roles and implement strategy for screening, interviewing, and hiring to meet business needs. You may act as a point of contact for a Line of Business for a functional area or site. Your areas of support may range from production recruiting, to recruiting for highly technical and manager positions, extensive sourcing for team members, maintenance of recruitment marketing and program efforts.

Essential Functions / Principal Responsibilities


Builds succinct and engaging job postings that are intuitive, free of jargon, attract a broad spectrum of talent (bias minimized), and are optimized for search.

Understands the job by developing hiring profiles, sourcing, and interview strategies informed by regular interaction with business hiring managers and HR partners.

Networks to ensure readiness of pipeline of candidates to meet the business need.

Conducts in-depth candidate screening; Delivers timely, cost-effective, and quality hires.

ATS documentation and compliance with applicant activity and requisition details.

Creates a positive candidate experience that aligns with our employment brand, audits feedback along the way, makes/recommends enhancements through projects in TA and delivers feedback to leaders to raise awareness.

Participates in college recruiting efforts in order to increase candidate pipeline for client group.

Advise with leaders so that they hire talent that can meet both current and future talent needs.

Collaboration and Relationship Management:

May act as LOB point of contact for a functional area to ensure recruiting activities support the agreed upon sourcing and hiring strategy.

Is regarded as a knowledgeable, trustworthy and strategic partner by peers and clients.

Serves as the main point of contact and maintains the relationship between TA and Departmental or Site leaders.

Confers with leaders during intake sessions to align on the role, build the ideal candidate profile, develop recruiting strategy (including diversity focus), that aligns with talent strategy, and equips the leader with a real-time market update to set appropriate expectations on current labor market conditions for the role.

Creates an environment for feedback and encourages candid dialogue with leaders. Leaders are well-informed on progress against the recruiting strategy and have a clear understanding of where things stand along the way.

Following hire, provides a wrap-up to leaders on the successes or opportunities in their strategy and how their strategy may change for the next requisition.

Keeps business insight relevant through attendance at business meetings, chat with leaders, visits business sites, and conducts side-by-side shadowing of jobs for which hiring is needed.

Builds and brings to bear relationships with HR partners to gain insights on organizational updates, share market trends/conditions and address employee and candidate perceptions through a view of internal feedback (employee experience surveys and other sources) and external feedback (Survale, LinkedIn, Indeed, Glassdoor).

Partners with leader to create service-level-agreements that are beneficial to the client and create a candidate experience that aligns with our top tier customer experience.

Actively participates in meetings by providing input, expressing opinions, and offering solutions; ensures that others have an opportunity to voice their thoughts.

Works in an open and dependable manner with team members.

Establishes and grows working relationships; seeks out and encourages different and diverse ideas from others.

Diversity & Inclusion:

Impacts diversity of the organization through sourcing strategies, partnerships with the Regional Diversity Councils and Employee Resource Groups, advising leaders on bias in selection processes, and a close partnership with the HR Business Partners and HR Consultants to positively influence the development and movement of underrepresented talent.

Recruitment Marketing:

Demonstrates recruitment marketing techniques to develop sourcing strategy, uses campaign performance data to determine source and requisition effectiveness, and creates job postings that are engaging and built for search optimization.

Champions the employer brand by ensuring the brand pillars are represented in: job descriptions, interactions with candidates both internal and external and at all levels, curates or creates content suitable for company social media sites, recruits brand ambassadors and builds talent networks.

Maintain CRM, develop and engage candidates through talent pools and assist with recruitment marketing tracking efforts.

Experience & Education Required:

  • Bachelors or relevant experience

  • 5+ yrs full cycle recruiting experience

CSAA Insurance Group offers many benefits, including:

  • Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA).

  • 401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program.

  • Company paid employee assistance plan and health support programs.

  • Award-winning wellness programs including free onsite fitness classes.

  • Paid bonding leave for birthing and non-birthing parent and paid adoption leave.

  • Two weeks paid military leave.

  • Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer.

  • Tuition reimbursement, self-service training, career development and mentorship opportunities.

Be part of a community that works

At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees lead enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at

Let’s work together

Please submit your application to be considered. We communicate via email, so please check your inbox to ensure you don’t miss important updates from us. Questions? Please email us at

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.