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CSAA Insurance Group, a AAA Insurer PAS Chief Scrum Master in Glendale, Arizona

Are you committed to leading a team of agile professionals within an innovative environment? Do you find purposeful work as a servant leader who values diversity and fresh opinions within a professional atmosphere? Does your sense of purpose define your high energy and positive can-do attitude when working with team members to enable new disruptive business models every single day? Are you looking for a caring company that is committed to exceptional service? If so, be part of a community that works at CSAA Insurance Group, a AAA insurer, in our Walnut Creek, CA office.

While we’ve been named a ‘best place to work,’ our proudest accomplishment comes from serving nearly 17 million AAA members. Through our commitment to service, growth and our people, CSAA Insurance Group will create AAA members for life by fulfilling our promise to be there when they need us.

What you’ll do:

  • Lead the Agile cadence activities within the LeSS (Large-Scale Scrum) framework, ensuring participation from team members and key stakeholders.

  • Lead multiple functional Agile application development teams from backlog grooming and planning activities through development, testing, and release deployment with responsibility for all aspects of a teams’ productivity.

  • Manage and optimize the flow of value through the “team of teams”

  • Establish and communicate calendars for sprints and deployments

  • Establish common reporting, metrics and work management tools (JIRA) across teams

  • Facilitate Big Room Planning readiness and execution

  • Assist in tracking the execution of features across teams

  • Facilitate scaling meetings (scrum of scrum, product owner sync, overall retrospectives, solution demo’s)

  • Help manage risks and dependencies; escalate and track impediments

  • Encourage collaboration between teams

  • Coach leaders, teams and scrum masters on Agile practices and mindsets

  • Assist with internal and external communication, improving transparency

  • Maintain visual progress metrics indicating velocity, burn-down, etc.

  • Run retrospectives and drive the teams to implement the process improvements identified during those meetings.

  • Provide all support to the teams using a servant leadership style whenever possible

What you’ve done:

  • Proven track record of leading multiple Agile teams responsible for delivering large, enterprise wide deliveries following the Agile LeSS framework

  • Five years of experience in Agile Methodologies with a minimum of three years in the Scrum Master role.

  • Five years of project management or software development management experience.

  • Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.

  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

  • Effective leadership, coaching and collaboration skills.

  • CSM (Certified SCRUM Master) or ACP (Agile Certified Practitioner) certification.

What you’ll need to succeed:

  • Bachelor’s Degree in Business, MIS or Computer Science or equivalent experience.

  • Demonstrated confidence and professionalism in approach.

  • Self-directed and self-motivated.

  • Ability to adapt quickly to changing priorities, assignments, and roles

  • Ability to make decisions

  • Ability to communicate your ideas and solutions in simple language (business jargon not needed) to your team, and executives

As a valued member of our community, you will:

  • Join a team who is dedicated to AAA members and one another. We seek out and incorporate different perspectives to drive towards better results.

  • Achieve career growth by continuously developing your skills through on-the-job experience, exposure to others and formal education opportunities.

  • Work at a place that has been named one of the 50 Most Community-minded Companies in America for 5 years running.

  • Experience a culture that values diverse backgrounds and perspectives. 8 company-wide Employee Resource Groups address themes like military appreciation, ethnic heritage and LGBTQ+ Pride.

CSAA Insurance Group offers many benefits, including:

  • Comprehensive health care plans, including medical, dental, vision, and tax-deferred spending accounts.

  • Employee assistance, healthy pregnancy and wellness programs.

  • Paid time off, plus nine paid holidays and 24 hours of volunteer time off.

  • 401(k) plus company matching up to 6% and a cash balance pension program.

  • Paid training, tuition reimbursement, self-service training and career development opportunities.

Be part of a community that works:

At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees have enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at

Please submit your application to be considered. We communicate via email, so check your inbox to ensure you don’t miss important updates from us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.