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JFCS Administration CRS High Needs Case Manager (Glendale) in Glendale, Arizona

* Glendale Location *

The CRS High Needs Case Manager will provide ongoing case management services to clients, families and/or children with intense needs. Perform out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with children and families and adult clinical teams.

  • Experience with Medical Social Work preferred.

  • Ability to recognize child, family, client strengths and to state strengths in functional terms.

  • Working knowledge of all AHCCCS Practice Protocols for serving children and families and adults in a clinical team setting.

  • Knowledge of primary child/adolescent psychiatric disorders as described in the ICD 9 and DSM IV.

  • Ability to work comfortably in a clinical team setting with the family/client’s home and community.

  • Familiarity with P.M. Section 5.1 Notice Requirements and Appeal Process for Title XIX and Title XXI Eligible persons; and P.M. Section 5.2 Member Complaints.

  • Knowledge of techniques and approaches to identify the child’s/family’s, adult’s underlying, unmet needs and can differentiate needs from services.

  • Must possess the skills necessary for the successful facilitation of a Child and Family Team/Adult Clinical Team, i.e. reframing, active listening, modeling pro social behavior.

  • Knowledge of T/RBHAs barrier resolution process.

  • Familiarity with RBHA specific processes for P.M. Section 3.17. Transition of Persons and Practice Protocol on Transitioning to Adult Services.

  • Organizational abilities to maintain communication, coordination, and connections with all Child and Family Team/Clinical Team participants.

  • Bilingual in Spanish preferred.

  • Creates written documents that accurately capture the strengths, needs and culture of the family. Helps the family/client prioritize the areas of need and to paces goal attainment to fit the child’s/family’s, client’s comfort level.

  • Reviews the assessments and plans done by other agencies (IEP, IBP) and integrate important aspects of these multiple assessments and plans into the behavioral health service plan. Maintains communication, coordination and connections with all Child and Family Team/Adult Clinical Teams according to the Practice Guidelines. Incorporates a whole health integrated approach to care.

  • Develops an individualized Service Plan with client/family/clinical team, that includes all aspects of the client’s life utilizing output from all medical, behavioral health, natural supports and involved stakeholders, i.e. JPO, Parole, PCP, etc. Ensures that all assessments and ISPs are completed within contractually prescribed timeframes

  • Performs de-escalation and crisis intervention techniques. Provides role modeling, mentoring, and other supportive interactions to support goal attainment.

  • Ensures the adequacy and appropriateness of plans in meeting the needs of the child and family. Makes adjustments to plans based on changes, progress, new information, struggles, or other factors. Anticipates and plans for changes in the child and family’s life. Ensures the procedures and guidelines of ADHS Practice Protocol Transition to Adult Services are followed.

  • Demonstrated experience using the following skills:

  • Group facilitation

  • Organization and follow-through

  • Monitoring the delivery of services identified in client ISP to ensure

    integrity and effectiveness of the ISP

  • Documenting into the medical record in accordance with contractual

    medical record standards.

  • Recognize and seek clinical consultation when clinically appropriate.

  • Develop and support the implementation of crisis and safety plans as clinically indicated.

  • Take into account the cultural preferences of the child / family / client.

  • Minimum requirement is a bachelor’s degree in a behavioral health related field.

  • Experience with medical social work preferred.

  • Ability to be credentialed and privileged at a minimum of BHT level for clinical liaison is preferred.

  • Ability to receive and maintain DPS fingerprint clearance.

  • Working knowledge of all ADHS Practice Protocols for serving children and families and adults in a clinical team setting.

  • Knowledge of primary child/adolescent psychiatric disorders as described in the ICD 9 and DSM IV.

  • Bilingual in Spanish preferred, but not required.

ID: 2020-4122

External Company Name: Jewish Family & Children's Service

External Company URL:

Street: 5701 W. Talavi Blvd.