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Banner Health Business Support Assistant in Glendale, Arizona

Primary City/State:

Glendale, Arizona

Department Name:


Work Shift:


Job Category:

Administrative Services

Additional Job Description

New River Trails Health Center is the flagship ambulatory health center for Banner Health and provides the residents of Phoenix’s Northwest Valley a single location for many of their non-acute health care needs. This 130,000 square foot building is Banner’s largest health center and will include 128 exam rooms. The health center also allows for immediate access to on-site advanced imaging, lab, pharmacy and will include over 45 providers across 11 different specialties who will provide care to over 132,000 patients annually.

New River Trails will not only be the largest ambulatory health center in Banner, it will be one of the most technologically advanced and innovative. New River Trails’ foundation will be built upon collaboration and communication, and one of our main focuses will be providing patients an excellent continuum of care.

We are excited to welcome team members who are:

  • Collaborative,adaptableteam players

  • Excited to utilize newtechnologiesand processes

  • Have strong communication skills, both withpatientsand all team members

  • Committed to answering“yes” as requests, ideas, needs for care arise; alwayseagerto find a solution

We are excited to welcome our first patient on April 26, 2021. The position will be Monday – Friday; 6:45AM – 7:00PM; varied hours, 8 hour shift. Could occasionally working on a Saturday when needed.

We will all strive to provide the best experience possible and look forward to leveraging revolutionary technology as part of a highly-integrated team. Every single team member at New River Trails will play a vital role in making health are easier so life can be better.


This position provides administrative services and assistance requiring occasional discretion and judgment. Coordinates a unique set of processes and/or services for an assigned area such as contracting, claims, sales, recruitment, services or billing.


  1. Provides administrative and customer or vendor services in assigned area. This may include performing business support functions and related administrative tasks to support a program or process.

  2. Reviews and/or audits documents, forms or invoices for appropriateness/accuracy. Initiates corrective action, as appropriate.

  3. Corresponds with customers, patients, potential candidates, and vendors using defined formats and procedures, via verbal, electronic and written communications.

  4. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered into departmental application.

  5. As assigned, prepares, collates, and distributes various reports in a timely and accurate manner. May complete or handle recurring department projects or one-time projects, as directed by supervisor.

  6. May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

7.Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc.


Requires a high school diploma or equivalent education and two or more years administrative work experience in a related area. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Works independently under general supervision. Represents the company as a primary point of contact to outside entities such as insurance claimants, patients, service providers, community agencies, vendors, etc. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Requires the ability to work effectively with common office software, including spreadsheets and word processing. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.


Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.