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Banner Health Scheduler Bariatric And General Surgery Center in Gilbert, Arizona

Primary City/State:

Gilbert, Arizona

Department Name:

C/P-BGMC Gen Surg-Clinic

Work Shift:


Job Category:

Administrative Services

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

Bring your passion for patient care as a Scheduler where you will have the opportunity to work with a motivated team that is comprised of general surgery and bariatric surgery (2 specialties that are not too common within Banner in the east valley). Our surgeons perform state of the art procedures that are well known in the community, and additionally work with the Banner Gateway Weight Loss Center as our surgeons are also part of that program. Our Gilbert location is on campus with the hospital, so we have access to hospital amenities like coffee shop, cafeteria and gift shop. One of our physicians is the only physician in the east valley to perform the “Tif Procedure” to treat acid reflux.

Our Health Clinic is a very busy fast paced working environment where over a couple hundred patients visit us each day. We are looking for someone not only focused on patients as the number one goal but also a team player. A smile and greeting goes a long way in this position as you are a first impression. Having previous experience working in a fast-paced surgical specialty office is a plus. You will gain experience working with general surgery and bariatric surgery.

Main Responsibilities: Answer incoming calls to the clinic, route calls to appropriate person, schedule appointments, collect demographics, send messages to staff/providers

Schedule : Mon-Fri 8:30AM - 5:00PM (No Weekends or Holidays!)

Location : 1920 N Higley Rd Ste 308 Gilbert, AZ 85234

We are looking for someone with scheduling experience, medical terminology, & insurance knowledge.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.


This position is located in a medical clinic or physician’s practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.


  1. Provides customer service for patients, families, hospital scheduling departments, and other physician’s offices. Acts as a resource to resolve room availability conflicts.

  2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.

  3. Schedules and re-schedules patients as necessary. Confirms patient’s appointments for the following days and informs patients of physician’s orders or special instructions prior to appointment or procedure.

  4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.

  5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.

  6. May have supervisory accountability and/or provide direction to support staff.

  7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.


High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with 2 years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. Employees working at Banner MD Anderson or BUMC-P Whole Health Counseling must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.


Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.