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Wireless Advocates Floater Wireless Sales Expert (Costco Channel) in Gilbert, Arizona

US-AZ-Gilbert

Headquartered in Seattle, Washington, Wireless Advocates is a leading provider of wireless products and services both online and in over 600 retail locations nationwide. Together with the top wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's (Apple, Samsung, LG, Motorola), our expert team of wireless professionals are here to help people connect.

Wireless Advocates operates retail kiosks and online sales activities for our retail partners: Costco Wholesale, Army & Air Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and Navy Exchange (NEX). Wireless Advocates is proud of our relationships with partners in building successful wireless operations within their stores. Our private label sales kiosks integrate effortlessly into retail environments, delivering customers a great experience.

Responsibilities

Floater Wireless Sales Experts provide kiosk coverage within their districts, by traveling to different locations and providing temporary sales support as directed by their District Managers. While on assignment at different locations, the Floater WSE creates an excellent member experience by ensuring every interaction is professional and utilizes the GUESTS methodology. The Floater WSE provides expert product and service selection advice so that Costco members and their dependents can purchase products and plans that meet both their family and individual needs. The Floater WSE is responsible for achieving personal sales and service goals, as well as meeting all operational standards and expectations. The Floater WSE must demonstrate the Company Guiding Principles in all interactions with members, employees, and store personnel. Since this is a retail position, the Floater WSE should ideally be available for shifts in the evenings and on Friday, Saturday, and Sunday.

Sales Performance

-Consistently meets or exceeds sales and performance expectations

-Consistently executes the company's GUESTS sales process

Customer Service

-Provides superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards

-Keeps up to date with all communications and relevant information (i.e. promotions, inventory, etc.)

-Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed

-Builds long-term repeat relationships with customers through personal integrity, sales and product expertise

Operational Performance

Consistently meets or exceeds all operational standards including:

-Non-Negotiables

-Quality of Sale

-Adherence to published work schedules, meal breaks and timekeeping

-Regular/reliable attendance

-Accurate time keeping practices which includes checking daily for missing punches

-Accurate cash handling and inventory control

-Safety and Training compliance

-Completion of paperwork and direct delivery processing

Competencies

-Customer Focus

-Instills Trust

Requirements

-Prior experience in retail/sales.

-Excellent customer service and communication skills.

-Must have reliable personal transportation.

-Ability/willingness to travel to different locations within a district to work shifts.

-Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays.

-At least 18 years of age.

-Legally authorized to work in the U.S.

We’ve Got You Covered!

At Wireless Advocates, our people are our greatest asset. We are dedicated to providing our employees the tools to succeed in their career, as well as to maintain a healthy work-life balance. We offer the following benefits:

-Medical, Dental, and Vision coverage

-Retirement Savings including 401(k) with company match

-Paid Vacation Time

-Short-Term & Long-Term Disability Insurance

-Employee Assistance Program 100% company paid

-Life Insurance Policy 100% company paid

-Flexible Spending Accounts

Wireless Advocates is an equal opportunity employer, we encourage and support diversity in the workplace.

To find out more about us, visit our website at: www.wirelessadvocates.com

Requisition ID: 2020-27119

Street: 1415 North Arizona Ave

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