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Shamrock Foods Company Customer Care Sales Support - 2021-13742 in Gila Bend, Arizona

This job was posted by : For more information, please see: Summary and Essential Duties

The Supply Chain Sales Support Specialist is responsible for partnering with cross-functional departments to ensure customers' needs are met and their experience exceeds expectations. (S)he is a problem resolution expert working as a liaison between sales and customer partnerships, researching presented issues at hand and determining how to resolve them with autonomy.

Essential Duties:

+ Serve as the first point of contact for Sales regarding all supply related inquiries

+ Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries

+ Utilize exception-based reporting to proactively address issues with customer orders

+ Responsible for end to end support for product safety issues

+ Perform other duties as assigned


+ Sales or sales support experience or five years related industry experience and/or training

+ High School diploma or GED required. Higher education preferred.

+ 2+ years of sales or sales support experience or five years related industry experience and/or training

+ Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus

+ Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution

+ Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships

+ Demonstrated ability to meet established goals and metrics

+ Proficient written and verbal communication skills required for both internal/external customer interface.

+ Proficient in Microsoft Office suite; Word, Excel and Outlook

+ Experience with Salesforce or Customer Relationship Management (CRM) software preferred

+ Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Corporate Summary

At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family's motto to 'treat associates like family and customers like friends.'

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs, and much more! In addition to the benefits described, this position may be eligible for a vehicle expense allowance, cell phone allowance, and/or participation in Shamrock Rewards.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.