Northern Arizona University Case Investigation Team Lead Job ID 605057 in Flagstaff, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/ada/r/jobs/3960793 Job Title: Case Investigation Team LeadLocation: Campus Health ServicesRegular/Temporary: RegularFull/Part Time: Full-TimeJob ID: 605057Workplace CultureProvide direct supervision and performance management to team of 2-3 Case Investigators who may be working remotely. Coordinate team schedules Coordinate assignment of work and oversee quality of work. Help establish set protocols for effective case investigation and follow up. Track daily and weekly progress. Ensure timely completion of case investigation and contact follow ups. Review accuracy of work and check for quality. Assist in providing initial and on-going training for team. Address complex issues or cases that have been escalated by staff. Escalate or refer high need cases to medical or care coordination staff as appropriate. Review data and create data reports to include time to contact, follow up contact and accuracy of information collected by case investigators. Compile reports to be shared with the Campus Health Services leadership team. Conduct quality improvement reviews. Stay up to date on emerging guidance related to COVID-19. Provide team with updates to protocols. Liaise with CHS leadership and Coconino County Health and Human Services. Other duties as assigned.