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State of Arizona, DES Eligibility Interviewer Trainee Job ID 51525 in Eager, Arizona

This job was posted by http://www.azjobconnection.gov : For more information, please see: http://www.azjobconnection.gov/ada/r/jobs/3663529 This position is responsible for providing quality customer service to the public while interviewing and gathering pertinent information to complete the benefit determination process.Ideal candidates will possess general working knowledge of internet and email use, task management and MS Office software, such as Word, Excel and PowerPoint.Must be skilled in conducting interviews and gathering information while providing excellent customer service to clients seeking benefits offered by the Division.Must be able to navigate through multiple computer programs simultaneously; and typing with speed and accuracy while interviewing clients.Must have the ability to apply basic mathematical skills to determine public assistance eligibility; learn basic federal, state and agency statutes, rules and regulations applicable to the public assistance programs.Develop and maintain effective working relationships with both internal and external clients, including other state agencies and community resources.To take actions that conflict with your own values. Have a strong emphasis on continuous quality improvement, strong work ethic, and the ability to prioritize assigned work tasks with a timely follow through.Must possess excellent listening and strong written and verbal communication skills. Excellent customer service skills and initiative.Solution-based problem-solving ability are highly desirable and experience in maintaining cooperative relations and communications with customers, management, and staff while maintaining the ability to uphold a high standard of professionalism is highly preferred.Must be able to accept clients' differences and interact with them in a non-judgmental manner.

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