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Wells Fargo Systems Operations Engineer in Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

Our Wholesale Technology Team is seeking a Systems Operations Engineer for our Commercial Banking team. This role will focus primarily on providing production support for the Inventory Finance applications. This individual will actively participate in Production Support for Commercial Banking Technology's CDF applications which provides support for highly complex technical issues and initiatives related to large-scale applications, Mainframe systems, databases and/or other technical products and services.

This Systems Operations Engineer will use a comprehensive knowledge of multiple technical disciplines including Oracle, MS SQL, IBM CastIron, Autosys & CA 7 batch. is responsible for leading support functions and driving the execution and maturity of multiple application support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, and risk & vulnerability management. Works closely with development and infrastructure partners like middle ware, NAS, database, F5/network, encryption (Vormetric) etc.

In addition, our candidate will also be responsible for:

Articulating end-user and technical issues from both business and application perspectives

Managing issues independently to resolution and delivering results in less defined and consistently changing environments

Defining, documenting and implementing processes and procedures for supporting client / server architecture and SOA (Service Oriented Architecture) framework

Ensuring regulatory and risk requirements are compliant by ensuring software vulnerabilities are re-mediated and SSL certificates management

Supporting internal customers with the development of project plans, including the identification of key setup and configuration tasks, scope considerations, time line and scheduling, as well as resource requirements

Required Qualifications

  • 5+ years of systems support analysis experience demonstrated through work or military experience

  • 3+ years of experience working in managed services as demonstrated through work, military, or education

  • 3+ years of SQL experience

Desired Qualifications

  • Experience supporting an enterprise-level environment

  • Ability to interact with all levels of an organization; including management

  • Strong team or technical leadership experience

  • Strong verbal, written, and interpersonal communication skills

Other Desired Qualifications

2+ year of IBM CastIron Support experience

2+ years of monitoring tool and splunk experience

2+ years of NDM data transmission experience

1+ Year of ITIL experience

1+ year of CA 7 batch support experience

Understanding of Mainframe batch processing to include base knowledge of languages as JCL, Cobol and CA7 commands

Experience mentor less experienced team members

Experience performing and leading Disaster Recovery Tests.\

Job Expectations

  • Ability to work on call as assigned

  • Flexibility to work in a 24/7 environment, including weekends and holidays

  • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $79,500 Mid: $112,000

MN-Minneapolis: Min: $79,500 Mid: $112,000

AZ-Chandler: Min: $79,500 Mid: $112,000

Street Address

NC-Charlotte: 300 S Brevard St - Charlotte, NC

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

AZ-Chandler: 2700 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5560677-2

Updated: 2021-01-20 10:25:37.376 UTC

Location: Chandler,AZ