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Pearson Student Records Administrator in Chandler, Arizona

Student Records Administrator


We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We Value Diversity and Inclusion

We value the power of inclusive culture, so we embed diversity and inclusion in everything we do.

Pearson promotes a company culture where differences are embraced as strengths, opportunities are equal and accessible, consideration and respect are the norm, and all employees are given the chance to reach their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant company. People are at the center of our company. We are committed to a sustainable environment and workplace ecosystem where talent can learn, grow, and thrive.

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The Student Records Administrator is responsible for the timely creation, update, and management of student academic records for partner and client institutions. This position’s primary function is to ensure that Pearson Online Learning Services are accurate, up to date, and available to the broader teams for analysis and/or outreach. As a member of the Student Support Services team, it is the overarching responsibility to ensure that the highest level of student and client support is delivered.


Specific duties and responsibilities include, but are not limited to, the following:

  • Provide support to the Student Support Services Department, including providing Quality Assurance to ensure student records are updated timely and correctly.

  • Manage course rosters and input enrollment information in the CRM.

  • Update enrollment statuses in the CRM

  • Review participation, log on and trend reports and input necessary information in the CRM for Student Support Services team members.

  • Update the program schedules and course information in the CRM.

  • Create new program plans, courses, school terms, and course schedules in the CRM as requested.

  • Create and maintain the enrollment schedules for students in programs in a timely manner.

  • Create and maintain course and cohort schedules in partnership with the Student Services team members.

  • Provide weekly updates that includes challenges and opportunities, and status/productivity reports on previous, current and future activity.

  • Ensure adherence to internal and external academic policy.

  • Coordinate the communication flow of cross functional records activity between Recruiting Services and Student Support Services.

  • Provide support to the Student Support Services Department, including providing reports and assisting in deliverables to ensure student records are updated timely and correctly.

  • Participate in Recruitment Services, Student Support Services, and academic partner meetings on an as needed basis.

  • Requires the ability to work a flexible schedule to meet departmental needs. This may include working more than 40 hours a week.

  • Maintain and update Standard Operating Procedures documents as needed.


  • 4-year degree from an accredited institution OR appropriate combination of experience and education

  • 1 to 3 years’ experience in a student services role for an accredited university or college.

  • At least 1 year of experience in a registrar’s office is highly preferred.

  • Excellent analytic and researching skills, organization, planning and communication (written and oral) skills.

  • Strong attention to detail and a passion for accuracy.

  • Ability to manage multiple tasks and projects to meet expectations.

  • Has the ability to transfer knowledge and skills through training.

  • Demonstrated ability to take the lead to accomplish goals.

  • Highly proficient with Microsoft Office (Excel and Word) and navigating on the internet.

  • Experienced with working within a student information system (SIS) and/or Salesforce CRM.

  • This position has no supervisory responsibilities.

Supervisory Responsibilities:

  • None

Primary Location: US-AZ-Chandler

Other Locations US-IL-Elk Grove Village, US-FL-Orlando

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Learning Delivery

Organization: North America Learning Services

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 12, 2021

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2100463

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.