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Wells Fargo ServiceNow CMDB Tech Business Services Sr Associate in Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

This position is within the Service Asset and Configuration Management (SACM) and will report to the Configuration Management leader. This organization supports the development and management of configuration management practices for the organization. This Business Systems Consultant will work with the other Business System Consultants and Technology business to implement Configuration Management practices across the organization.

This position provides leadership for team members, stakeholders, and all business units in the development/implementation of practices and processes for enterprise-wide vulnerability remediation, IT Asset management, configuration management, the assessment/approval of program changes, and escalation management for issues between the technology Asset Classes. Further, this position will ensure that as new technology is introduced or other technology is retired, the program smoothly incorporates or divests those technologies in all related processes and documentation. This position is the caretaker of the configuration management repository and associated documentation. This work is of a highly complex nature requiring broad technical knowledge of applications, infrastructure and release management as well as the processes for deploying remediation solutions to systems within a controlled change structure. The outcome of this work is to render our IT environments protected against cyber-attacks intending to steal critical information or harm IT systems.

Required Qualifications

  • 7+ years of technology experience

  • 3 + years of configuration management experience

Desired Qualifications

  • Experience managing multiple medium technology development efforts within a major line of business

  • Ability to influence across all organizational levels, particularly senior management

  • IT Infrastructure Library Certification (ITIL)

  • Knowledge and understanding of technology governance

  • Information security experience

  • 2+ years of experience with Remedy or equivalent asset management system

  • Knowledge and understanding of vulnerability assessments and facilitating vulnerability remediation in a corporate environment

Other Desired Qualifications

  • Previous configuration management experience

  • Experience with configuration management policies and best practices

  • Experience with developing a configuration management policy and exception process

  • Previous experience writing, updating corporate policy or regulatory policies

  • Experience with CMBD tools (Remedy, Service Now, etc.)

  • Must be able to coordinate multiple technology area resources to source input and achieve targeted timelines.

  • Must be able to learn new technologies and organizations quickly, including the ability to understand and effectively partner with diverse organizations.

  • Excellent verbal and written communication skills.

  • Works reliably, both independently and within a team environment, with limited supervision and guidance.

  • Must display initiative in problem solving.

  • Must be detail-oriented, and possess a strong, results-oriented work ethic.

  • Experience successfully escalating issues and tracking to completion.

  • Proven experience as a leader, with the ability to coordinate effective collaboration across a team of Project Managers focusing on different functional areas for the same project effort.

  • Previous Wells Fargo technology experience.

Job Expectations

  • Ability to travel up to 10% of the time

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

NC-Charlotte: 401 S Tryon St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5599458-3

Updated: 2021-09-24 01:30:12.199 UTC

Location: Chandler,AZ

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