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Banner Health Senior Systems Specialist in Chandler, Arizona

Primary City/State:

Chandler, Arizona

Department Name:

Supply Chain Svcs-Corp

Work Shift:


Job Category:

Information Technology

Banner Supply Chain Services serves some of the most innovative clinically minded professionals in the healthcare industry. Banner’s Supply Chain Technology Operations supports a nationally recognized top 5 healthcare supply chain of forward thinkers. Inspired by them, we're changing the face of healthcare supply chain through technically empowered solutions. We are looking for technically minded creative thought leaders with the same can-do attitude as our customers, who look at challenge as opportunity, challenging the status quo and creating seamless solution to real world problems.

Supply Chain Technology Operations is the technical support arm of supply chain services. We support all technical systems and analytics in support of supply chain's cost, quality & performance goals. An ideal candidate would be a collaborative team player, strong communicator with customer service experience and can thrive in a fast moving environments while handling multiple task / deliverables simultaneously. Knowledge of programming languages and project management principles a plus.

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately escalate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.


  1. Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.

  2. Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.

  3. Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.

  4. May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.

  5. Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.

  6. In some roles, this position may supervise staff.

7.This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.


Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.

A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.

Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.


Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.