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Aveanna Patient Support Representative in Chandler, Arizona

Patient Support Representative

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Job Details

Requisition #:

99119

Location:

Chandler, AZ 85286

Category:

Customer Service

VIRTUAL INTERVIEW & ONBOARDING PROCESS

Position Overview

The Patient Support Representative handles inbound calls from our patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency. The Patient Support Representative is responsible for accurate and detailed database entry based on complete information collected and updated on a regular basis.

Essential Job Functions

Handling inbound patient calls, providing effective information and solutions about products or services.

Ability to identify and analyze patients' concerns and provide recommendations or solutions.

Responds to inquires in a thorough, timely and courteous manner.

Timely processing/facilitation; processes telephone orders by preparing patient paperwork.

Verifies insurance and/or other method of payment

Relay insurance coverage and patient responsibility to referral sources, sales team and patient.

Discuss patient responsibility and documentation required for billing of services.

Completes all necessary paperwork and data entry in an accurate and efficient manner to facilitate the accounts receivable and delivery of the order placed.

Coordinates the delivery and set-up of equipment, supplies and services with appropriate departments.

Ensures deliveries and set-ups can be arranged in a timely manner.

Accurately and clearly documents all activity in patient records maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.

Resolves patient concerns by identifying problems and works with supervisor to coordinate appropriate corrective action.

Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.

Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.

Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.

Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.

Responsible for harmonious interactions with coworkers, patients, third-party medical staff and vendors.

Upon employment, all employees are required to fully comply with Company's policies and procedures.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.

Position Qualifications

Minimum Education: High school diploma or GED

Preferred Education: Associates Degree in medical office management or related

Minimum Experience: Two years in a related administrative/customer service role; healthcare or medical office with high-phone-volume and 6 months working with healthcare insurance.

Preferred Experience: Insurance authorization and/or precertification. Knowledge of home health, DME and Enteral nutrition products.

Required Certification/ License:

Preferred Certification/ License:

Supervises: n/a

Special Skills: Bilingual in English and Spanish Preferred (Aveanna Offers a Bilingual Stipend of $40 Per Pay Period to Full-Time Employees). Proficient in Microsoft suite of products including Outlook, Word and Excel. Must be punctual and reliable. Self-starter, able to display the highest level of integrity and respect for confidentiality in a fast paced environment. Ability to exercise effective judgment and critical thinking skills to changing needs and situations. Must have strong organization skills and be very detail oriented. Must possess a strong sense of urgency and attention to detail. Excellent written and verbal communication skills. Proven ability to work independently at times and within a team. Ability to adapt to change. Demonstrated ability to prioritize multiple tasks to meet deadlines. Superior interpersonal skills, ability to build relationships and interact in a collaborative manner with other departments and teams. Experience in a healthcare, call-center, or insurance industry is a plus including medical terminology.

Physical Demands/Requirements: For the physical demands and working conditions please see the final page.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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