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Randstad Patient Account Rep - Medicare Collections in chandler, Arizona

Patient Account Rep - Medicare Collections

job details:

  • location:Chandler, AZ (remote)

  • salary:$19 per hour

  • date posted:Wednesday, April 7, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Kidney dialysis center

  • reference:AB_3614398

job description

Patient Account Rep - Medicare Collections


  • Health insurance collections experience

  • Revenue cycle experience

  • Live within driving distance of Chandler, AZ office to come in if needed

  • High School Diploma required

Required to come to the office to pick up equipment and initial training on the first day. After the first day, the remainder of training will take place remotely over Microsoft Teams video (must be on video during training and any future team meetings/calls).


The Patient Account Representative - Collections is a high volume role working up to 45 accounts a day.

  • Process collections from insurance companies directly for managed Medicare

  • Report payer issues and identify root cause quickly.

  • Ensures the timely receipt of claim payments and minimizes bad debt accrual

  • Provides outstanding customer service to customers and vendors through effective and timely communication

  • Identify and resolve routine outstanding claims

  • Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues

  • Assist in the resolution of outstanding payments from past due accounts

  • Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data

  • Serve as a point of contact for customers and external vendors in response to inquiries and unresolved issues

  • Assist with various projects as assigned by direct supervisor

The essential functions of this role include:

  • working in a smoke free environment


  • Commercial Collections

  • Health Insurance Policies

  • Collections


  • High School (required)


  • Years of experience: 1 year

  • Experience level:Experienced

Shift: First

Working hours: 7:30 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.