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Aveanna Patient Access Representative in Chandler, Arizona

Patient Access Representative

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Job Details

Requisition #:



Chandler, AZ 85286


Customer Service


Position Overview

The Patient Access Representative Is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions' Patient Care department.

Essential Job Functions

• Ensure all recurring is completed timely, minimizing delays in patient order delivery

• Ensures work being performed meets internal and external compliance requirements

• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service

• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action


• High school graduate

• Education or experience equivalent to a bachelor's degree in related field highly preferred

• A minimum of 2 years proven experience in managing customer service or equivalent teams

• Proficient in Microsoft suite of products including Outlook, Word and Excel


• Education or experience equivalent to a bachelor's degree in related field highly preferred

• Experience in healthcare preferred; knowledge of insurances a plus

Other Skills/Abilities

• Must be able to adhere to confidentiality standards and professional boundaries at all times

• Attention to detail

• Time Management

• Ability to remain calm and professional in stressful situations

• Strong commitment to excellence

• Quick-thinking and astute decision making skills

• Effective problem-solving and conflict resolution

• Excellent organization and communication skills

Physical Requirements

• Must be able to speak, write, read and understand English

• Occasional lifting, carrying, pushing and pulling of 25 pounds

• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting

• Must be able to sit and climb stairs

• Must have visual and hearing acuity

• Must have strong sense of smell and touch


• Performs duties in an office environment during agency operating hours

• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.