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American InterContinental University National Admissions Advisor - AIU Online (Chandler) in Chandler, Arizona

The National Admissions Advisor, entry-point position, will interface with prospective students in support of their decision to attend/select school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, a National Admissions Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.

  • Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives

  • Evaluate monthly activity against standards and personal inquiry goals

  • Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.

  • Conduct telephone interviews and e-mail correspondence to identify student prospects to determine their educational needs, concerns and interests.

  • Develop a rapport with prospective students and maintain contact with them frequently.

  • Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs.

  • Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism.

  • Ensure compliance with applicable University policies and procedures.

/Other Duties as Assigned or Requested/

  • Willingness to work nights, weekends, and holidays.

  • Ability to work in a fast-paced environment

  • Ability to remain flexible and easily adapt to changes in work environment or schedule.

  • Advisors provide a positive, professional impression for students and staff on the phone and via email.

  • Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds.

  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

Required Skills

  • Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred

  • Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills

  • Persistence combined with a positive attitude and approach to work and others – self-motivating work style

  • Mature, positive and collaborative interpersonal skills

  • Learns to effectively utilize all applicable school systems, databases and tools effectively.

  • Entry point position with the ability to grow within the organization.

Required Education and Experience

  • High School diploma or its equivalent required

  • Entry level experience in sales and/or customer service

Preferred Education and Experience

  • College degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)

  • 1-2 years’ experience in sales and/or customer service

  • Post-secondary Higher Education admissions experience

Title: National Admissions Advisor - AIU Online (Chandler)

Location: Arizona-Chandler

Requisition ID: AIU00000T