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Wells Fargo Loan Servicing Specialist 3-Wells Fargo Auto in Chandler, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.

Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

The Loan Servicing Specialist 3 position in Wells Fargo Auto is responsible for providing support to the Originations and Insurance Support Team. Responds, with some guidance from senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services. Resolving issues and escalating unresolved or unusual issues as needed to senior staff members or management for guidance and resolution; providing excellent customer service at all points of customer contact internally and externally.

Duties include conducting intake to determine appropriate course of action. Conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and non-monetary actions). Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries. Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Reconciles general ledger accounts to ensure balance.

Handles incoming correspondence in accordance with external and internal policies and procedures. Generates and/or composes written correspondence as needed. Reviews data and reports trends to management. Duties may also include: account maintenance, report generation, project work and work direction on business need.

Please note the hours for this position are Mon- Fri 6:00 AM - 5:00 PM. Hours may change based on business need.

Required Qualifications

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience

Desired Qualifications

  • Basic Microsoft Office skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with all levels of an organization

  • Military experience in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

  • Military intelligence or analytics experience including operational management, project management, mission evolution management and finance management

  • Experience working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, and assistance with keeping military personnel combat-ready and effective

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to manage a pipeline of work from assignment to completion

  • Ability to work in a fast paced deadline driven environment

  • Ability to work independently

  • Ability to research and report on a variety of issues using problem solving skills

  • Ability to provide strong customer service and develop customer relationships

  • Banking industry experience

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Job Expectations

  • Ability to work weekends and holidays as needed or scheduled

  • Must be able to attend full duration of required training period

  • Willingness to work on-site at stated location on the job opening

Street Address

AZ-Chandler: 2501 S Price Rd - Chandler, AZ


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5587400

Updated: 2021-07-24 01:49:30.831 UTC

Location: Chandler,Arizona