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Bank of America Direct Lending Loan Officer in Chandler, Arizona

Direct Lending Loan Officer

Chandler, Arizona

Job Description:

Job Description

Associate is responsible for handling automobile loan requests directly via the telephone. Ensures exceptional customer service by overseeing loan process from origination to closing. Ensures compliance with all CIP/KYC regulations by utilizing various authentication tools, avoids fraudulent activity and high risk transactions. Reviews existing customer relationship by using various internal systems when required. Handle situations which may require adaptation of response or extensive research according to customer response. Applicant should possess advanced problem solving and/or sophisticated sales techniques. Interacts with both internal and external customers. Uses computerized system for tracking information gathering and follow up of assigned customers. May provide technical/sales training to associates.

Monday-Friday 8AM – 7PM, Saturday's may be required. Receive a weekday off when working Saturday

Required Skills:

  • 1 year of Sales experience or Customer Service Skills

  • Excellent verbal and written communication skills

  • General computer skills.

  • Strong typing skills

Desired Skilled:

  • Bank related automotive financing

  • Call Center Experience

Associate is responsible for handling auto loan requests directly via the telephone. Ensures exceptional customer service by overseeing loan process from origination to closing. Ensures compliance with all CIP / KYC regulations by utilizing various authentication tools. Avoids fraudulent activity and high risk transactions. Reviews existing customer relationship by using various internal systems when required. Handles situations which may require adaptation of response or extensive research according to customer response. Applicant should possess advanced problem solving and/or sophisticated sales techniques. Interacts with both internal and external customers. Promotes loan products and cross-selling from a predetermined suite of products related to their loan and / or collateral purchase. Uses computerized system for tracking, information gathering, and follow up of assigned customers. May provide technical/sales training to associates.

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Description

Associate is responsible for handling automobile loan requests directly via the telephone. Ensures exceptional customer service by overseeing loan process from origination to closing. Ensures compliance with all CIP/KYC regulations by utilizing various authentication tools, avoids fraudulent activity and high risk transactions. Reviews existing customer relationship by using various internal systems when required. Handle situations which may require adaptation of response or extensive research according to customer response. Applicant should possess advanced problem solving and/or sophisticated sales techniques. Interacts with both internal and external customers. Uses computerized system for tracking information gathering and follow up of assigned customers. May provide technical/sales training to associates.

Monday-Friday 8AM – 7PM, Saturday's may be required. Receive a weekday off when working Saturday

Required Skills:

  • 1 year of Sales experience or Customer Service Skills

  • Excellent verbal and written communication skills

  • General computer skills.

  • Strong typing skills

Desired Skilled:

  • Bank related automotive financing

  • Call Center Experience

Associate is responsible for handling auto loan requests directly via the telephone. Ensures exceptional customer service by overseeing loan process from origination to closing. Ensures compliance with all CIP / KYC regulations by utilizing various authentication tools. Avoids fraudulent activity and high risk transactions. Reviews existing customer relationship by using various internal systems when required. Handles situations which may require adaptation of response or extensive research according to customer response. Applicant should possess advanced problem solving and/or sophisticated sales techniques. Interacts with both internal and external customers. Promotes loan products and cross-selling from a predetermined suite of products related to their loan and / or collateral purchase. Uses computerized system for tracking, information gathering, and follow up of assigned customers. May provide technical/sales training to associates.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21033801

Band: H6

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Tracie Peddy

Referral Bonus:

0

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