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ADESA Phoenix LLC Body Shop Estimator II in Chandler, Arizona

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Reporting to the Body Shop manager or designated manager.? Prepare auto body estimates for customers according to industry standards and guidelines.? Deliver and explain repair estimates to customers, obtain approvals, order parts, and communicate needs to Body Shop staff performing the work.? Perform all additional duties assigned by the designated manager.? Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed.?Responsibilities and Duties include but are not limited to the following:?1. Provide excellent customer service:? Ensure customers receive prompt, efficient, and courteous attention.? Maintain a professional appearance, orderly work environment, and friendly disposition by greeting others.? Resolve any customer complaints in a friendly and courteous manner. Notify the designated manager of all serious complaints or incidents.? Provide timely service to Fleet, Insurance, and Individual customers via phone, email, in person, and through auction staff as appropriate.?2. Determine customer needs and requirements in a timely manner: Thoroughly inspect vehicles to document damage and required repair work needed.? Prepare accurate estimates using estimating system and standard industry practices.? Submit estimates for final review and approval for dealer, retail, and insurance companies in a timely manner.? Create and maintain customer files.? Order parts according to approved estimates and work tickets scheduled.?3. Other responsibilities:? Practice and promote teamwork continuously. Set a good personal example of attitude and performance.? Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety. Promptly notify maintenance and designated manager of all breakdowns and maintenance needs.? Ensure all shop area conditions do not threaten the safety of employees or customers. Respond to employee and customer accidents, injuries, and loss or damage to property by promptly reporting incidents to management and follow proper procedures.? Ensure proper follow-through on directives, bulletins, and schedules from the designated manager or other auction and corporate sources.? Practice and promote company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.? Maintain and improve technical expertise through technical bulletins, trade publications and training seminars.Body Shop Estimator Job Description Revised: 03/29/2019Revised: March 29, 2019 2?4. Specific Qualifications and Skills:? Ability to understand and adhere to Company policies in all areas is required.? Must have ability to prioritize work/tasks.? Attention to detail and ability to multi-task is required.? Effective communication skills are required.?Body Shop Estimator II Requirements: High School Diploma or GED required.? One (1) to three (3) years of estimating experience in paint or body environment required.Physical Requirements and Working Conditions:?The physical activity requirements of the position are from Medium to Heavy Physical WorkConstant? standing, watching, touching and fingering, listening? Frequent? walking, talking, reaching, feeling, grasping, pushing, pulling, kneeling, stooping, crouching, lifting? Occasional? climbing, balancing, crawling? Potential? running, jumping, yelling, or other rapid or forceful movement in emergency situations?This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, sli htly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations..?Note:? This job description in no way states or implies that these are the only duties to be performed by incumbents in this position.? Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.? #CB

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