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Banner Health RN Operations Support Specialist in Casa Grande, Arizona

Primary City/State:

Casa Grande, Arizona

Department Name:

Emergency Ctr-Hosp

Work Shift:


Job Category:


Nursing careers are better at Banner Health. We’ve built smarter processes to help nurses focus on what really matters. If you want to make a difference in people’s lives - this could be the opportunity you’ve been waiting for.

Established in 1984, Banner Casa Grande Medical Center is a full-service, non-profit, hospital committed to providing quality health care to the Casa Grande Valley as well as the surrounding areas in a caring and compassionate environment. In addition to providing patient care within its 141 private rooms, there is an impressive lineup of services available at Banner Casa Grande. As a RN Leader in the Emergency Department, you will have the opportunity to use your experience and skills in a patient population that consists of newborn to geriatrics. Our Emergency Department is focused on fulfilling Banner Health’s mission to make health care easier so our patient’s lives can be better. We see approximately 40,000 patients annually and are in the middle of our phase one expansion taking our ED from 16 to 26 beds. This is an exciting time to join our team and be a part of this expansion.

As a Registered Nurse Operations Support Specialist, you will support an amazing team that includes level I trauma center and critical Emergency Department patients. This position is responsible for supporting nurse leadership in planning, development and execution of facility education for clinicians, supporting on-boarding and career development. The role supports and coordinates oversight of quality, risk management, safety and nursing standards. Not only will you coordinate and collaborate with education, quality and risk management you will lead implementations for facility clinical initiatives by partnering with a high-quality teams with expertise in trauma and critical care Emergency Department patients. Our amazing team drives high clinical outcomes, excellent experience, and effective resource utilization. As a member of our team, you will play a vital role in ensuring our patients receive the best care possible. Take the next step of your Nursing journey and join our amazing Emergency Department support services and help us continue in the provision of exceptional and compassionate care.

Your pay and benefits are important components of your journey at Banner Health. Banner Health offers a variety of benefits to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Casa Grande Medical Center is a 150+ bed acute-care hospital located midway between Phoenix and Tucson, Ariz. The communities around Banner Casa Grande are experiencing significant growth and our hospital is growing with it. In the past five years, a $25 million expansion was completed. Departmental renovations and updates are ongoing, the newest addition being our Interventional Cardiology program. As the newest addition to Banner Health, one of the largest nonprofit health systems in the country, you'll have access to a vast network of colleagues and expanded access to career opportunities.


This position is responsible for supporting nurse leadership in the planning, development and execution of facility education for clinicians, supporting the on-boarding and orientation of newly hired registered nurses, career development and effective internal clinical communications. This role performs under the guidance and direction of the chief nursing officer or designee and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/unit/department policy/procedures and standards of care. This position coordinates oversight of quality, risk management, safety and nursing standards and is a role model and resource person for providing quality patient care and maintaining clinical competency within the facility/unit/department; collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired nurses (this includes supporting programs and communication within the facility); develops and coordinates system and facility initiatives to promote clinical career development and lateral nurse pathways and may lead and implement facility clinical initiatives. This position contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, safe care; and actively participates in the improvement of national nursing quality indicators and outcomes, such activities may include participating in professional organizations.


  1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.

  2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.

  3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.

  4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.


Must possess knowledge of healthcare as normally obtained through the completion of a Associates degree.

Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice. BLS certification is required. Additional certification or continuing education may be required based on area of practice.

Requires a minimum of one year experience in an acute care hospital setting. Minimal experience, typically gained through 0-2 years relevant experience


Bachelors degree is nursing preferred.

Additional related education and/or experience preferred.

DATE APPROVED 05/05/2019

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.