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CVS Health Tribal Liaison in Arizona

Job Description

The Mercy Care Tribal Liaison is a full time telework position. This position works in collaboration with the Mercy Care Tribal Administrator to serve as the liaison with tribal nations and tribal providers, promoting services and programs to ensure the welfare of American Indian members and facilitate community with tribal social services, judicial systems for inclusion in care coordination, court proceedings and placement planning on behalf of tribal members. The Mercy Care Tribal Liaison must reside in Arizona and have an understanding of the Indian Child Welfare Act (ICWA) and unique choices American Indians are entitled in their health care. At Mercy Care, our vision is for our members to live their healthiest lives and achieve their full potential. We’re a local company, serving Arizonans of all ages who are eligible for Medicaid since 1985. We also serve people who are eligible for both Medicaid and Medicare. Mercy Care is sponsored by Dignity Health and Ascension Health and is administered by Aetna, a CVS Health Business. In April 2021 we’re going to begin delivering integrated physical and behavioral health services to children involved with the child welfare system, in a unique partnership with the Arizona Department of Child Safety and their Comprehensive Health Plan. We value diversity, compassion, innovation, collaboration and advocacy. If your values are the same as ours, let’s work together to make a difference and improve the health and wellbeing of Arizona. Fundamental Components:• Provides input to the Tribal Administrator for the Tribal Coordinator Annual Report. • Proactively leads assigned project by creating project timeline, identifying key milestones and additional resources needed to successfully complete the work as Tribal Liaison. • Assists with the management of internal relationships, processes and performance drives (in some cases relationships may be external). • Negotiates to obtain additional resources (may be cross functional/segment). • Identifies issues that may stall project and works with manager to address them. • Tracks progress and communicates project status on a regular basis to all impacted parties. • Acts as an advocate for change may require influencing others to see the value in project. • Group facilitation/presentation influencing various internal (these may be cross-functional/segment) may also include external parties. • May coach or mentor others by providing work direction. • May solicit and evaluate internal and external customer feedback to enhance continuous quality improvement. • May identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the organization. • Develops recommendations based on complex data and root cause analysis. • May serve as a Subject Matter Expert.• Communicates effectively with management.• Works collaboratively within work teams.• Demonstrates excellent verbal and written communication skills.• Demonstrates strong organization skills.

Required Qualifications

  • Professional experience with or in tribal communities and knowledge pertaining to the Indian Child Welfare Act and its applicability to the child welfare system within Arizona.-Proven track record meeting project dates.- 3-5 years’ related work experience.- Computer literacy and demonstrated proficiency is required in order to navigate through internal/external computer systems, and MS Office Suite applications, including Word and Excel.- Must be Arizona based. This position requires the ability to travel throughout the state of Arizona. Travel is with a personal vehicle up to 5% of the time. Travel may include occasional overnight stays. Qualified candidates must have a valid AZ driver's license, reliable transportation, and proof of vehicle insurance.

Preferred Qualifications

  • Knowledge of AZ Medicaid system.


• Bachelor's degree or equivalent experience.

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.