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CVS Health Sr Learning Consultant in Arizona

Job Description

Consults with business leaders at every level of the organization to influence and drive complex learning solutions. Has responsibility for managing and influencing all aspects of a learning initiative such as planning, coordination, development, and implementation while prioritizing work, resources and time. Ensures the training output meets business and performance objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas. Uses a variety of educational media and a systematic instructional design methodology to design and develop state-of-the-art training tools and programs for designated audiences; assesses and reports on the effectiveness of training programs.

Required Qualifications

  • Provide leadership within a group of Learning and Performance Professionals in same or related discipline.- Consult with business leaders with minimal supervision to drive creative and appropriate learning solutions and performance solutions to meet the goals associated with large-scale projects, products, and system implementations.- Simultaneously participate on and/or lead multiple, complex project teams which may require interdepartmental collaboration and influence.- Consults with business clients to analyze performance gaps, conducts needs assessment and uses formal instructional design methodology to design and develop sophisticated, complex and/or enterprise-wide, performance-based training and educational tools.- Position may coach or mentor others by providing work direction and will act as an advocate for change, which may require influencing others to see the value in the training strategy.- Researches new eLearning tools and industry trends in learning designs and evaluates such technologies for support of training initiatives to improve and facilitate the design and development learning programs.- Develops appropriate measures and assessments to determine effectiveness and ROI to ensure training initiatives are in alignment with business strategy and goals.- Works in partnership as appropriate with external vendors with minimal supervision to deliver training tools and programs that meet the needs of multiple, diverse audiences and integrate effectively into Aetna's architecture.- Communicate regularly with Medicare Diversified Distribution Business units/local/regional/national training design and development staff to influence the design of program content and provide feedback on program effectiveness.- Effectively collaborates in the management of administrative requirements of the Learning team; leverages all available reporting tools to identify trends and make appropriate recommendations.- Ensure compliance with all CVS Health and associated carriers' learning standards and policies (e.g., vendor management, learning management, instructional design and user interface standards etc.).- Supports the sharing of best practices and development of skills within CVS Health's learning community.

Preferred Qualifications

  • Proven coaching/mentoring experience with proven ability acting as a project lead and directing a team.- Subject Matter Expert in learning software systems such as HTML and JavaScript, Aviation Industry CBT Committee (AICC) and Sharable Content Object Reference Model (SCORM) specification and how they apply to learning management systems is desired.- Strong technical skills in current eLearning, audio and graphic software with experience in web development and graphic design are desired.- Proven track record in performance consulting and influencing learning strategies in a matrix business environment.- 5-9 years professional training experience in a corporate training or related function.- Superior knowledge and application of performance-based instructional design methodologies, adult learning principles and educational media.


  • Bachelor's degree or equivalent experience in Instructional Design Methodologies, adult learning principles, performance consulting, or related work experience required.- Masters degree preferred.

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.