Cigna Registered Nurse (Apache Junction) in Apache Junction, Arizona
The RN is an integral member of the multi-disciplinary team who functions in an autonomous manner utilizing the nursing process to assess, plan, implement, and evaluate the care of patients. The RN must apply current nursing knowledge, judgment, and nursing skills to provide for the well-being of the individual and the family. The nurse provides care in accordance with Cigna Medical Group policies, procedures, Standard Operating Procedures, and the standards of professional nursing practice. The RN serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies, protocols, and guidelines to ensure delivery of high quality care. The RN utilizes knowledge, judgment, and nursing skills needed to assess, provide and evaluate care appropriate to the physical and developmental age patients.
Place the patient first in all you do to make each patient interaction a positive experience. Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact. Introduce yourself and role to the patient/customer with whom you are interacting. Maintain a professional appearance of self and the workplace at all times. Communicate with patients promptly and efficiently using words the patient understands; keep the patient informed of delays in service and/or clinician wait times. Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own. Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns. Anticipate patient’s stated and unstated needs. Talk with them in depth so you understand what the patient truly needs. Provides explanations and support to meet those needs. Consistently keep personal conversations private and out of the work environment. Patient information is consistently maintained in a private and secure manner, complying with HIPAA Guidelines at all times. Consistently thanks the patient for allowing Cigna Medical Group to provide their healthcare and ask if there is anything else we can do for them during their visit.
Clinical Responsibilities and Essential Functions
Provides up-to-date health care advice/education regarding health promotion, illness prevention, and management of disease utilizing nursing assessment data, patient, family, and approved CMG Triage protocol. Considers the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patient. Systematically assesses patients’ actual or potential health care needs, prioritizes their urgency and uses creative and effective problem solving/decision making while recommending an appropriate disposition per clinician and protocol direction. Documents nursing assessment, planning, implementation in the electronic health record. Documentation is timely and in accordance with policy. Evaluates the patients’ and family’s response to teaching. Documentation includes presenting problem, nursing assessment interventions, education and patients’ response to interventions/treatments and education. Makes follow-up telephone calls to patients and referrals as appropriate. Utilizes resources appropriately to provide for the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patient. Possesses knowledgeable of CMG education programs, clinical guidelines, facility locations and hours of operation, services, and contractual relationships. Provides care based on evidence based guidelines. Participates in the education, role development and orientation of personnel, patients, students, families, and visitors as requested. Promotes and supports growth of others through precepting and mentoring when appropriate. Follows OSHA guidelines for handling biological fluids and blood. Uses supplies in a fiscally responsible manner. Responsible for following and promoting department and CMG procedures, practices, policies, and guidelines to ensure the safety, security, and general well-being of patients and of co-workers. Contributes to the organization’s drive to achieve “Triple Aim” by improving the patient’s experience with care; which improves quality and the health of CMG’s population, thus reducing the cost of care for the population. Improves customer experience and increases access by assisting with efforts such as Continuous Quality Improvement (CQI), Commitment to Service, and Patient Satisfaction.
- NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor.
RN with current unrestricted Arizona license
Graduate of accredited school of nursing
Current BLS certification
Demonstrates verbal and written communication skills
Basic Computer skills, including but not limited to MicroSoft Office applications.
Strong Customer Centricity.
Requires critical thinking, communication, decision-making, analytical, and strong interpersonal relationship skills.
Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.
When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.